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Terms & Conditions

Last updated: 25/05/2025

At Wander Whisperers, we are committed to providing clear, transparent, and trustworthy travel services. These Terms & Conditions outline how our services work, what you can expect when booking or interacting with us, and the responsibilities shared between us and our clients.

1. Overview

Welcome to Wander Whisperers (“we”, “our”, “us”). We provide travel-related services including holiday bookings, personalised travel planning, administrative support for travel documentation, and curated travel resources. By using our services, you agree to the following terms and conditions.

2. Our Services

We offer a comprehensive range of travel-related services, including:

 

  • Holiday bookings (flights, hotels, packages, etc.)

  • Personalised and general travel itineraries & guides

  • Custom travel checklists

  • Assistance with travel documentation

  • Activity and excursion bookings

  • Travel insurance support

  • Car hire services

3. What’s Included When You Book With Us

When you book a holiday through Wander Whisperers, you receive:

 

  • A free personalised itinerary and guide tailored to your destination, interests, and travel style

  • A travel checklist designed specifically for your trip

  • Suggestions for activities and excursions, handpicked to match your preferences

 

Note: Documentation assistance (e.g. visa forms, travel declarations) is not included by default and may be available as an optional add-on.

4. Itineraries & Guides

We offer a variety of travel resources to help you plan the perfect trip:

 

  • General guides, checklists, and sample itineraries - These are available for free and can be downloaded directly from our Shop section — no booking required.

  • Premium guides and complete itineraries - These provide more in-depth planning and destination insights.

    • Available for purchase from the Shop.

    • Ideal for travellers looking for a more detailed overview without personalised adjustments.

  • Personalised guides and tailored itineraries - Created specifically to match your travel preferences, interests, and style.

    • Free when you book your holiday through Wander Whisperers.

    • Available for purchase as a standalone service but to ensure we create a tailored service, completion of an enquiry or booking form is required. 

    • Pricing is outlined in the Services page.

5. Documentation Services

We offer administrative support for:

 

  • Visa forms

  • Travel documentation requirements

  • Health and vaccination declarations

  • Passport - new and renewals 

  • Other destination-specific entry requirements

 

⚠️ Important:
We do not provide legal or immigration advice.
All services are administrative in nature and intended to assist you in preparing and submitting your own documentation.

6. Quotes & Availability

  • All quotes are based on availability at the time of enquiry.

  • Prices may vary depending on supplier updates or promotions.

  • A quote is not confirmed until a deposit or full payment is made and acknowledged.

7. Payments & Fees

  • You will be advised of payment timelines and methods.

  • All invoices will be itemised to reflect standard pricing and any optional extras.

  • No service fee is charged for booking holidays through us — you pay what the supplier charges.

  • Additional services such as documentation support or standalone itineraries may incur a separate fee, clearly stated before proceeding.

8. Supplier Terms & Conditions

  • When you book a holiday through us, we will provide you with the supplier’s official terms and conditions.

  • These outline cancellation policies, amendments, and other important conditions specific to your booking.

  • You are responsible for reviewing and understanding these terms before confirming your trip.

9. Client Responsibilities

To ensure a smooth, personalised service, clients are expected to:

  • Complete the booking or enquiry form thoroughly and accurately.

  • Provide correct information (e.g., names as per passport, travel dates, preferences, medical needs, etc.).

  • Notify us promptly if any information changes.

  • Review the terms and conditions provided by suppliers.

  • Ensure that all travel documents, including visas and passports, are valid and compliant.

10. Changes, Cancellations & Refunds

  • Changes or cancellations are subject to the supplier’s terms.

  • We will assist in communicating with suppliers if adjustments are needed.

  • Refunds and rebooking options depend on the policies of the travel provider.

11. Limitation of Liability

  • Wander Whisperers acts as an intermediary between you and travel service providers.

  • We are not responsible for the acts, errors, or delays of third parties, including airlines, hotels, or tour operators.

  • While we aim to offer excellent value, we do not guarantee to beat or match all online prices, as our services are not based on price comparison but on personalisation and professional support.

12. Contact Us

  • For questions regarding these Terms & Conditions or any part of your journey, please contact us via the Contact page.

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